How to make a purchase and legal information

Document date: 30 June 2009 (Note: this document is subject to alteration. Please check before ordering.

How to order
Displayed prices
Delivery
Tracking
Contacting the Krizevac Project
Charity Registration
Guarantee
Returns Policy
Privacy Policy
Security
Complaints
UK Law Applies
More about the Krizevac Project

How to Order

Browse the items you are interested in purchasing to find out further details and to find the full cost including delivery to your country.

If you decide to purchase, add the item to your shopping basket.

Check that the items listed are as you expect. You may adjust the quantities of the items, remove items and continue shopping. Select the 'recalculate' button if you make changes.

When you have finished shopping, confirm that your location information is displayed correctly. Change this if necessary. Select the 'current shipping' location. This will be either 'Inside the UK' or 'Ourside the UK'.

When you are ready, go to the checkout. Full details of your order will be displayed.

You will be asked to enter your contact details when you go to the checkout. Payment options are being added. If paying using Visa, Mastercard, Solo, Electron and Switch you will be diverted to our secure payment handling system. You may also opt to pay by cheque by printing off the order and mailing it to us.

Follow the payment instructions. You will receive an acknowledgement message and an email confirmation once your order has been processed successfully. If the order fails, either try again or contact the Krizevac Project.

Displayed prices

The price of each item is displayed.

Prices for items to be sent to you are given for delivery inside the UK and outside the UK. Where applicable prices include Postage and Packing (P&P) and all UK taxes. Note that the same P&P charge applies for customers in the European postal zone, zone 1 and zone 2. A customs declaration form will be attached to international orders when required. Customers are responsible for any customs duty or taxes due on postal deliveries. Customs policies vary widely from country to country. You should contact your local customs office for further information.

In the case of items for projects in Malawi, the full amount you pay is added to the project fund for use in Malawi. The only deductions made from what you pay are any charges for processing your method of payment.

Prices are displayed in pounds sterling and your credit or debit card will be charged in this currency.

Delivery

We use standard second-class postage within the UK and airmail printed paper or small packet postage elsewhere in the world. Your goods should arrive within a few days.

We guarantee delivery within 28 days unless otherwise stated. We will contact you to confirm you wish to proceed if delivery will take longer than 28 days. Please contact us giving your order reference if your order is more urgent than this. If we have to arrange a special delivery, this may affect the cost. We will contact you before proceeding.

In the case of items for projects in Malawi, reports will appear on the Krizevac website updating progress on the projects. Krizevac accounts are submitted to the Charity Commission website and may be accessed by clicking here. Alternatively search for Krizevac on the page http://www.charity-commission.gov.uk/

Tracking

To check on the progress of your order contact the Krizevac Project.

Contacting Krizevac

Feel free to contact us for help in ordering or for information on the status of your order. If you are enquiring about an order it will be useful if you can quote the order reference.

You can send an e-mail to info@krizevac.org

You can telephone us on 0845 003 6004 (within the UK) or +44 845 003 6004 (outside the UK). Normal telephone rates apply. Calls may be made between 10 a.m and 6 p.m. UK time, Monday to Friday.

Krizevac's address is FreePost RRLJ-TKG-URUT- KRIZEVAC Project, Walsall WS9 8UQ.

The principal office is Radmore Lane, Abbots Bromley, Rugeley, Staffordshire, WS15 3AS.

Registration

We are registered as a charity with the Charity Commission, UK, with registration number: 1115608.

Guarantee

For items to be delivered to you, Krizevac guarantees to replace any goods damaged in transit, but shall not be liable for incidental or consequential damages, including but not limited to lost profits or other economic or commercial losses. This guarantee does not affect your statutory rights.

Returns Policy

If for any reason you are not completely delighted with an item for you, you may return it in the same condition you received it within 30 days for a full refund or exchange. Clothing must be returned un-worn. The cost of return Postage & Packing is the responsibility of the customer.

Privacy Policy

If you place an order, you have given us your email, telephone and address contact details. This will enable us to process your order. Details will only be passed to organisations (such as the bank and the post office) where necessary for us to collect payment or to arrange delivery of your goods (see the section on security). Krizevac does not hold your credit card details - these are processed by the secure server.

If you have requested your goods to be delivered to an address other than the card holder address we may use the contact details to perform a security check with the card holder. This is for your own security.

Your contact and order details will be stored on our databases, which are registered with the UK Data Protection Registrar. Your credit card details will not be stored on our database (see the section on security).

We will not distribute your contact details to any other organisation.

Please direct any queries regarding privacy to George Furnival at the Krizevac Project (contact details given above).

Security

Payment processing is provided by a third party. You can find out more by following the links you will find on the payment page.

When you enter sensitive information a secure connection is made to the payment processors server and your details are stored there. When you order items from us, we receive an e-mail informing us of your order and payment.

We will send a copy of the order we have received to you with your goods if these are to be sent to you. Our copy is filed for the purpose of our accounts and our audit, which is a legal obligation.

If you have asked for goods to be sent to an address other than that of the card holder, we may contact the card holder to confirm the order for your own security.

If you fax, mail or telephone we will record the relevant card and transaction details on a transaction slip which will be presented to our bank. You will receive a copy of the slip and we will file our own copies for our accounts and audit.

If the items you have purchased are for projects in Malawi, you will receive and email confirmation of your purchase.

Complaints

Please direct any complaints to info@krizevac.org (or use the contact details given above). We aim to respond to all complaints within five working days.

UK Law applies

Krizevac's site and trading is subject to the laws and regulations of the United Kingdom.

More about Krizevac