How to make a purchase
and legal information
date: 30 June 2009 (Note: this document is subject to alteration. Please check
the Krizevac Project
UK Law Applies
about the Krizevac Project
items you are interested in purchasing to find out further
details and to find the full cost including delivery
to your country.
If you decide
to purchase, add the item to your shopping basket.
Check that the
items listed are as you expect. You may adjust the quantities
of the items, remove items and continue shopping. Select
the 'recalculate' button if you make changes.
When you have finished shopping, confirm that your location
information is displayed correctly. Change this if necessary.
Select the 'current shipping' location. This will be either
'Inside the UK' or 'Ourside the UK'.
When you are
ready, go to the checkout. Full details of your order
You will be
asked to enter your contact details when you go
to the checkout. Payment options are being added. If paying using Visa,
Mastercard, Solo, Electron and Switch you
will be diverted to our secure payment handling system. You
may also opt to pay by cheque by printing off the order and
mailing it to us.
payment instructions. You will receive an acknowledgement
message and an email confirmation once your order has
been processed successfully. If the order fails, either
try again or contact the Krizevac Project.
price of each item is displayed.
Prices for items to be sent to you are given for
delivery inside the UK and outside the UK. Where applicable prices include
Postage and Packing (P&P) and all UK taxes. Note
that the same P&P charge applies for customers in
the European postal zone, zone 1 and zone 2. A customs declaration
form will be attached to international orders when required.
Customers are responsible for any customs duty or taxes
postal deliveries. Customs policies vary widely from
country to country. You should contact your local customs
office for further information.
In the case of items for projects in Malawi, the full amount you pay is added to the project fund for use in Malawi. The only deductions made from what you pay are any charges for processing your method of payment.
Prices are displayed
in pounds sterling and your credit or debit card will
be charged in this currency.
We use standard
second-class postage within the UK and airmail printed paper
or small packet postage elsewhere in the world. Your goods
should arrive within a few days.
delivery within 28 days unless otherwise stated. We will contact you to confirm
you wish to proceed if delivery will take longer than
28 days. Please contact
us giving your order reference if
your order is more urgent than this. If we have to arrange
this may affect the cost. We will contact you before
In the case of items for projects in Malawi, reports will appear on the Krizevac website updating progress on the projects. Krizevac accounts are submitted to the Charity Commission website and may be accessed by clicking here. Alternatively search for Krizevac on the page http://www.charity-commission.gov.uk/
To check on
the progress of your order contact
the Krizevac Project.
Feel free to
contact us for help in ordering or for information on
the status of your order. If you are enquiring about
an order it will be useful if you can quote the order
You can send an e-mail to email@example.com
You can telephone
us on 0845 003 6004 (within the UK) or +44 845 003 6004
(outside the UK). Normal telephone rates apply. Calls
may be made between 10 a.m and 6 p.m. UK time, Monday
address is FreePost RRLJ-TKG-URUT- KRIZEVAC Project, Walsall WS9 8UQ.
The principal office is Radmore Lane, Abbots Bromley, Rugeley, Staffordshire, WS15 3AS.
We are registered as a charity with the Charity Commission, UK, with registration number: 1115608.
For items to be delivered to you, Krizevac
guarantees to replace any goods damaged in transit, but
shall not be liable for incidental or consequential damages,
including but not limited to lost profits or other economic
or commercial losses. This guarantee does not affect
your statutory rights.
If for any reason
you are not completely delighted with an item for you, you
may return it in the same condition you received it within
30 days for a full refund or exchange. Clothing must
be returned un-worn. The cost of return Postage & Packing
is the responsibility of the customer.
If you place
an order, you have given us your email, telephone and
address contact details.
This will enable us to process your order. Details will
only be passed to organisations (such as the bank and
the post office) where necessary for us to collect payment
or to arrange delivery of your goods (see the section
on security). Krizevac does not hold your credit card details - these are processed by the secure server.
If you have
requested your goods to be delivered to an address other
than the card holder address we may use the contact details
to perform a security check with the card holder. This
is for your own security.
and order details will be stored on our databases, which
are registered with the UK Data Protection Registrar.
Your credit card details will not be stored on our database
(see the section on security).
We will not
distribute your contact details to any other organisation.
Please direct any queries regarding privacy to George Furnival at the Krizevac Project (contact details given
is provided by a third party.
You can find out more by
following the links
you will find on the payment page.
When you enter
sensitive information a secure connection is made to
the payment processors server and your details
are stored there. When you order items from us, we receive
informing us of your order and payment.
We will send
a copy of the order we have received to you with your
goods if these are to be sent to you. Our copy is filed for the purpose of our accounts
which is a legal obligation.
If you have
asked for goods to be sent to an address other than that
of the card holder, we may contact the card holder to
confirm the order for your own security.
If you fax,
mail or telephone we will record the relevant card and
transaction details on a transaction
slip which will be presented to our bank. You will receive
a copy of the slip and we will file our own copies for
our accounts and audit.
If the items you have purchased are for projects in Malawi, you will receive and email confirmation of your purchase.
any complaints to firstname.lastname@example.org (or
use the contact details given above). We aim to respond
to all complaints within five working days.
site and trading is subject to the laws and regulations
of the United Kingdom.
FreePost RRLJ-TKG-URUT- KRIZEVAC Project, Walsall,
||0845 003 6004